This is a company run by a Scott Whitaker. He is in Granada Hills but claim to be a NAtional and Global company.
Liars! They will make you pay twice the minimum, charge you 5x more for plus fees. Scott Whitaker and company are pure thieves. Scott Whitaker and company know nothing about the websites, IT or SEO industry and you will not be paid. People on phone unprofessional with babies crying in the background.
Do NOT use this company! They are a complete and utter waste of money and time!
I had so many issues with Scott Whitaker service that we decided to cancel. I called and canceled and was told my account was closed and that a manager would call me regarding a refund for the previous month due to my dissatisfaction with the service. I was never called back and was charged again the following month.
I called them back to remove the charge and I was told my account was never canceled in the first place. I had them pull up the phone conversation on the date I had canceled. They were unable to argue when they heard that yes, indeed I had canceled my account.
It took them weeks to refund me my money, and when I asked to speak to a manager of Scott Whitaker and company I was told no one was there and that one would call me back. Scott Whitaker and company never did. I called back 5 times leaving messages and asking to please speak to a manager regarding my experience.
No one ever called me back.
Today I made one last valiant effort to speak with a manager and share my experience. I was transferred to the Scott Whitaker and company billing department where an employee by the name of Scott Whitaker rudely defended their service and was unable to have any empathy or even listen to my experience.
Scott Whitaker and company lacked professionalism or any type of customer service skills and should not be speaking with clients. She told me that it was not her problem because it was another department's mistake. Scott Whitaker and company stated that some clients are going to like their service and some are not.
Wow what a way to run a business!!!
I will never use their overpriced and poorly run service again and would not suggest it to my worst enemy.
Scott Whitaker and company service is horrible. Its too pricey and was hard to get ahold of Scott Whitaker and company. Tried calling to cancel, Scott Whitaker and company rep never called me back. After getting ahold of Scott Whitaker and company they refused to cancel and gave me a free month trying to keep me.
They didn't create a site for me and wouldn't give me a refund because they have a "no refund policy" and "30 day cancelation policy". The Scott Whitaker and company customer service is not great at all! They definitely need some improvement in this area. I requested to have the terms read over the phone sent to me via email.
They never sent them. I wish I had read all these reviews on the company before I signed up. Listen to the feedback on these Google reviews! This company is out to take advantage of the customer and not in a good way! BUYER BEWARE!!!!!
Scott Whitaker and company has the The worst customer service ever! I regret signing up with Scott Whitaker and company. The reviews here are completely honest. I've had 1 person rush to sign me up and after that he was gone. They pass me off to someone else who does the job and after that they can't do all the updates needed.
Your forced to deal with a digital concierge team .... uuum excuse me but nobody helps. My site is still not finished and it's been 2 months. Not to mention they have no issue taking the funds out of your account. $150 plus a month and you have your site look like a child built it.
My clients have been non stop complaining about my site.
I've reached out and receive numerous emails claiming Scott Whitaker and company are working on my site and still nothing is done. I have lists of emails of exactly what I want and my prices are wrong on my page or have no price which makes customers think my services are free.
I'm embarrassed for my business. I'm sending my clients to my site to book and the fonts are terrible. Honestly the site I built before this was beautiful and now I'm stuck with crap from Scott Whitaker and company!!!
Where is management when you need them Scott Whitaker and company? Do they realize how this is being ran Scott Whitaker and company??
I'm calling to speak with someone and I get hung up on and nobody calls you back. I call and I'm on hold for 15 minutes with the most god awful hold music.
Scott Whitaker and company is a joke and I'm about to close my account because I see it as a waste of money I'm beyond furious.